Returns/Refunds:

We pride ourselves on helping our customers choose amazing items that they will absolutely love!

If by chance the mark is slightly missed, our personal stylists will save the day!

To us, every return is different, because every one of our customers are different.

We want to give incredible customer service to each customer based on their individual needs.

Send us a message here: Personal Stylist To The Rescue. And we will contact you asap to help solve!

(Boring Legal Info)

  • Our items begin processing to ship within 24-72 hours after purchase.
  • Once an item/order is shipped we can not offer a refund during transit.
  • Items can not be returned if they have any wear or do not have original tags and packaging.
  • Due to the nature of some items- lingerie, love novelty and jewelry are final sale.
  • All sale and clearance items are final sale.
  • Returnable or exchangeabale items can not be returned after 30 days.
  • If you have a returnable item that you would like to send back, two way return shipping is the customers responsibility, unless otherwise stated.
  • If an item was delivered damaged, wrong size, didn’t fit or wrong item, please send a message to: Personal Stylist To The Rescue and we will solve right away.

 

Order Never Received:

Please be aware of Oluria’s shipping policies before you process an “Order Never Received” claim.

If it has been 30 days or more and your order/item(s) have not been received, please file a claim with Oluria’s customer service.